Return and Exchange Policy
GUIDELINES ON RETURNS
- Any Customer can refund or exchange items if the product purchased has imperfections or defects (R.A. 7394)
- Wrong Computation or Estimate. If FC is at fault or wrong computation, the Company must resolve the issue. For the wrong computation of the client, FC has no responsibility on the issue.
- EXCHANGE ITEM. All clients are allowed to exchange items (change of mind) within 1 month from the date of purchase.
- For change Items it must be in their Original Packaging (Box) and in good
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- For tampered items: Return, Exchange, and Refund of all items not in their whole original form (Cut Products, Broken, Stained, and Installed, etc.) will not be accepted.
- FC serves the right to investigate each request before deciding to accept the return, exchange, or refund.
If you have any questions or concerns about the matter above, please contact us by:
- Email: inquire@fcgroup.ph
- Phone: (+63) 977-802-0000
Thank you for your continuous support.